Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIE1003 Mapping and Delivery Guide
Participate in basic workplace communication

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIE1003 - Participate in basic workplace communication
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to participate effectively in basic workplace communication as an integral part of routine work in the context of the workplace concerned.It includes communicating information about routine tasks, processes, events or skills; participating in group discussions to achieve appropriate work outcomes; and representing group views to others.Work is performed under some supervision, generally within a team environment.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Prerequisites/co-requisites
Competency Field E – Communication and Calculation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate information about routine tasks, processes, events or skills
       
Element: Appropriate form of communication is selected and used to meet required purpose
       
Element: Effective listening skills are used
       
Element: Questions are used to gain additional information and to clarify understanding
       
Element: Sources of information relevant to communication are identified
       
Element: Information is selected and sequenced correctly
       
Element: Verbal and written reporting is undertaken as required
       
Element: Communication is undertaken in familiar and unfamiliar situations, and with familiar and unfamiliar individuals and groups
       
Element: Participate in group discussions to achieve appropriate work outcomes
       
Element: Responses are sought from and ideas are shared with others in the group
       
Element: Constructive contributions are made in terms of the process involved
       
Element: Goals or outcomes are communicated and/or recorded
       
Element: Represent group views to others
       
Element: Group views and opinions are interpreted and clarified as required
       
Element: Context of and reasons for representing group views to others are confirmed and explained
       
Element: Groups views and opinions are accurately reflected in representation to others
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Communicate information about routine tasks, processes, events or skills

1.1

Appropriate form of communication is selected and used to meet required purpose

1.2

Effective listening skills are used

1.3

Questions are used to gain additional information and to clarify understanding

1.4

Sources of information relevant to communication are identified

1.5

Information is selected and sequenced correctly

1.6

Verbal and written reporting is undertaken as required

1.7

Communication is undertaken in familiar and unfamiliar situations, and with familiar and unfamiliar individuals and groups

2

Participate in group discussions to achieve appropriate work outcomes

2.1

Responses are sought from and ideas are shared with others in the group

2.2

Constructive contributions are made in terms of the process involved

2.3

Goals or outcomes are communicated and/or recorded

3

Represent group views to others

3.1

Group views and opinions are interpreted and clarified as required

3.2

Context of and reasons for representing group views to others are confirmed and explained

3.3

Groups views and opinions are accurately reflected in representation to others

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and working effectively with others when completing basic work activities

completing relevant documentation

modifying communication activities depending on operational contingencies and environments

operating electronic communications equipment to required protocol

reading, interpreting and following relevant instructions, procedures and information

reporting and/or rectifying identified problems in communication promptly, in accordance with workplace procedures

responding appropriately to cultural preferences in the workplace, including modes of behaviour and interactions with others.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic communication techniques including barriers to effective communication and how to overcome them

basic principles of effective communication

protocols and procedures for communicating with others using relevant workplace technology

relevant procedures and duty of care requirements

techniques for communicating effectively with people whose first language is not English

techniques for communicating effectively with people whose understanding of English is limited

typical communication problems and appropriate action and solutions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Communicate information about routine tasks, processes, events or skills

1.1

Appropriate form of communication is selected and used to meet required purpose

1.2

Effective listening skills are used

1.3

Questions are used to gain additional information and to clarify understanding

1.4

Sources of information relevant to communication are identified

1.5

Information is selected and sequenced correctly

1.6

Verbal and written reporting is undertaken as required

1.7

Communication is undertaken in familiar and unfamiliar situations, and with familiar and unfamiliar individuals and groups

2

Participate in group discussions to achieve appropriate work outcomes

2.1

Responses are sought from and ideas are shared with others in the group

2.2

Constructive contributions are made in terms of the process involved

2.3

Goals or outcomes are communicated and/or recorded

3

Represent group views to others

3.1

Group views and opinions are interpreted and clarified as required

3.2

Context of and reasons for representing group views to others are confirmed and explained

3.3

Groups views and opinions are accurately reflected in representation to others

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIE1003 - Participate in basic workplace communication
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIE1003 - Participate in basic workplace communication

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: